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Returns & Refunds


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Credit or refund with proof of purchase. We’ll also provide free return shipping if your return is the result of our error (damaged, defective, or incorrect item, etc.). In other cases, a return postage fee or charge will apply.

If your return is not the result of our error, your ‘true postage fee’* will apply. Once your return has been received, a credit or refund will be issued within 10 business days and an email confirmation will be sent to the email address you provided in your order/receipt.

* True postage fee. In many cases Futrex Technology IT will share in your postage cost therefore if you decide to return an item(s) we will charge you for the full cost of shipping.

To facilitate refunds, it is best that you call us before sending in item(s) for requesting a refund. With your return, please provide in written format, your Order or Invoice number and the reason you want to return each item (choose one of the following):

“W” – Ordered the wrong item.

“N” – Received an item that was not ordered.

“D” – Item was damaged, defective, or missing parts.

“I” – item did not arrive in time.

“O” Other (please describe).

Original Receipt

The original receipt or packing slip is required for all returns and exchanges.